Posts Tagged ‘Lady’

Lady service staff tells us: ‘You won’t die from eating rotten mussels and fish head’

Sunday, February 7th, 2010

lady service staff tells us thumbnail Lady service staff tells us: You wont die from eating rotten mussels and fish head

STOMPer nikeboi1984 and his friends were served rotten mussels and fish head at a steamboat restaurant, yet the lady service staff told them that they won’t die from eating it, and made them pay for half of the bill.

The STOMPer recounts:

"My friends and I went to this steamboat place on Jan 30.

"The way the restaurant works is that the customers tick what kind of food they want on the ingredient list, and the staff will bring them to the table.

"The mussels and fish head brought to us had a rotten smell.

"We asked for new servings twice, but it was still the same.

"What’s worse, the lady-in-charge (a China lady shown in photo standing in counter) said that we won’t die from eating such spoiled food.

"In the end I had to pay half of the bill ($39) without eating a single thing.

"All four of us did not eat at all.

"I had already emailed to NEA yesterday and they are looking into this matter. I am posting here just to share with all STOMPers to be wary of this steamboat shop."

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05jpg1265079199703 data Lady service staff tells us: You wont die from eating rotten mussels and fish head

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Top-notch customer service from ICA impresses pregnant lady

Friday, January 15th, 2010

topnotch customer service from ica impresses pregnant lady thumbnail Top notch customer service from ICA impresses pregnant lady

STOMPer Gowthami K was pregnant and had her hands full with her 2.5 year old daughter in a stroller; However, the excellent customer service made her visit to the Immigration & Checkpoints Authority of Singapore (ICA) a smooth and pleasant one.

She told us in an email today (Jan 14):

"I would like to take this opportunity to thank Mr. Edmund Heng, who was serving at the enquiry counters of PR services on 12 Jan at around 3pm.

"Apart from patiently answering my questions, he was very caring and enquired why I looked so tired.

"When I informed him that I was pregnant and was also carrying my 2.5 year old daughter in a stroller, he offered me a bottle of water.

"He also suggested the shortest route to my counter. "I am deeply touched by his helpful nature and would like to leave a note of appreciation for the extra effort he has put into serving the customer.

"If there is anything like a service excellence award in ICA, I would like to recommend Mr. Edmund Heng."

The STOMPer also noticed an improvement in the service standards of ICA, such as:

1. Friendlier officers and front office staff
2. Shorter waiting times due to the introduction of online services
3. A more efficient ICA hotline. (The STOMPer had to be "really lucky" to be able to reach the consultants in the past)

"Kudos to Mr. Edmund Heng & to ICA," she added.

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